Why choose Addison for Urgent AOG (Aircraft on Ground) Support?
In aviation, there is no more costly phrase than “Aircraft on Ground.” We understand your critical schedules and the immediate financial impact of a grounded aircraft. Addison Avionics’ AOG Support service is a priority response solution designed specifically to get your aircraft up and in service as soon as possible. When you declare an AOG, our entire workflow is re-prioritized to address your urgent needs. Our team strives for excellence by ensuring you are back online with minimal delay.
Key Features of Our AOG Service
When you declare an AOG with Addison Avionics, your requirement is immediately moved to the absolute front of the line, bypassing the standard repair queue. All internal resources, from our technical evaluation team to our certified repair technicians and shipping department, are reallocated to your component. This focus drastically reduces turnaround time because your repair becomes our number one operational priority from the moment we are contacted.
For many AOG situations, the fastest solution is not waiting for a repair but initiating an immediate exchange. We have amassed a large stock of certified, airworthy rotable and exchange units specifically to support urgent needs. This service helps our customers reduce the need to carry excess inventory and can virtually eliminate repair-related downtime by allowing us to ship a replacement component to you right away.
Time saved in transit is critical during an AOG event. We have established logistics channels to facilitate the rapid movement of components. For many of our exchange units, same-day shipping is available to get a part to you as quickly as possible. We utilize special foam packaging to ensure every component arrives safely and ready for installation , and can provide you with tracking information prior to shipping so you can monitor your component’s journey.
Our AOG Response Process
Our repair process is meticulous and transparent, designed to ensure quality and keep you informed.
Immediate AOG Declaration
You contact us via phone or our RFQ form and declare an AOG situation, providing the necessary component details.
Solution Triage
Our support team immediately assesses the situation to determine the fastest possible solution, checking our extensive inventory for an exchange unit or confirming our capability for an expedited repair.
Expedited Action
If an exchange unit is available, it is packaged and dispatched for same-day shipping. If a repair is required, your unit is flagged as top priority in our system before it even arrives at our facility.
Priority Repair & Certification
Upon arrival, your AOG component bypasses all other work and is repaired by our expert technicians. All subsequent testing and certification steps are also expedited.
Return & Follow-up
The fully certified, airworthy component is shipped back to you via the fastest available method, and our team follows up to ensure you are back in service.
Scope of AOG Service
Our AOG support covers the full range of our certified repair and exchange capabilities, including Instruments, Radio, and Accessories. Whether you operate a single aircraft or manage a large fleet of fixed-wing aircraft or helicopters, our AOG desk is ready to provide the urgent support you need to resolve your situation.
